Joomag

How to retrieve and add a Vimeo privacy access token to fix a video that has stopped displaying in your publication.

Getting privacy access token for your Vimeo URL

How to generate a HAR file in Chrome, Edge, Firefox, and Safari to send to Joomag Customer Care for troubleshooting.

How to generate a HAR file for troubleshooting

Keyboard shortcuts for performing a hard refresh in Chrome, Firefox, Edge, and Safari to clear cache for the current page.

How to hard refresh your browser

Step-by-step instructions for opening the browser Console in Chrome, Safari, Firefox, and Edge.

How to open the browser Console

How to resolve sending errors caused by restricted words in email campaign templates.

What to do if your email campaign is not being sent

Explains why publications converted from PDF files may show fractional white lines, and why this is a browser rendering limitation rather than a Joomag bug.

Why do some publications created from PDF files display fractional white lines?

David Aslanyan

Troubleshooting

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Create your workspace and invite the people you work with.

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A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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