Joomag

Justina Markovic

Fix common issues and find answers to frequently asked questions.

Troubleshooting & FAQ

How to resolve differences between what you see in Editing mode and what appears in Preview mode.

Fixing the Editing vs Preview modes discrepancy

How to allow clipboard permissions in Chrome, Edge, Opera, and Firefox for Joomag's Creative Studio.

Allow clipboard permissions for different browsers

Step-by-step instructions for opening the browser Console in Chrome, Safari, Firefox, and Edge.

How to open the browser Console

Keyboard shortcuts for performing a hard refresh in Chrome, Firefox, Edge, and Safari to clear cache for the current page.

How to hard refresh your browser

How to resolve sending errors caused by restricted words in email campaign templates.

What to do if your email campaign is not being sent

How to generate a HAR file in Chrome, Edge, Firefox, and Safari to send to Joomag Customer Care for troubleshooting.

How to generate a HAR file for troubleshooting

Explains why publications converted from PDF files may show fractional white lines, and why this is a browser rendering limitation rather than a Joomag bug.

Why do some publications created from PDF files display fractional white lines?

Resolve common issues: HAR files, hard refresh, browser console, Vimeo tokens, white lines, and email delivery.

Common fixes

Create a custom design with text, images, and links

Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.